Telkom WIFI down from 22 September 2017

On Friday, 22 September 2017, our Wifi started going slow until all wifi was gone. After the long-weekend, I reported the fault at Telkom on Tuesday *****ing, 26 September 2017. Ref 148BTK260917. I was pleased when Telkom called the same day, and the technician confirmed that our line was dead. 27 Sept a technician pitched to tell me the line was dead...another one pitched and told me that the cable was bent and a new cable will have to be replaced. We are 6 users in the area without wifi. I have called every day, and yet...no wifi. Yesterday, 2 October 2017 another technician pitched and said the line is dead. I run a small bussiness from home, which makes it so much more frustrating for the people now have to work from home. Why is Telkom dragging their feet?Should I go to another service provider who can deliver SERVICE?