Telkom WiFi data disappearing - Telkom Website giving error messages.

We have a 30Gig WiFi broad band package. Which worked perfectly until this month. It is now the 20th of March and the data just disappeared. We've decided to purchase an additional 3Gig @ 12;55 this morning. With nobody at home to use it. When we got home we tried to use it. Only to find that when we tried to access it, that it disappeared again. We've then tried to log a fault through the Telkom website (https://selfservice.telkom.co.za/assurance/user/troubleshooter) - only to find the following message: Not Found. The requested URL /assurance/user/troubleshooter was not found. Now what now? Where can I get assistance? Another site (https://apps.telkom.co.za/eportal/error.html) gave me this error: Oops! Website temporarily unavailable. Apologies for any inconvenience caused. Please try again later. So where do I go now? I would like to see a detailed account of my usage for this month - where can I get help. I don't want to pay again for data and just allow it to disappear again.