Telkom WiFi contract biggest *******s

WHAT A COMPLETE ******* !!!!!!!!!!!! I have been very patient waiting for someone to get back to me and tried everyday for the last 3 months to try and get through to telkom call centre before I resort to this bad feedback !!! I was sold a mobile data contract that only worked for a very short period of time and all of a sudden stopped working I called the Call centre for 3 months everyday and wait 20 minutes on the line and nobody ever answers my call ever I am paying for a service that gets debited off my account every single month but it does not work at all I tested the SIM card in another device to make sure the device is not faulty but the signal is so so so poor it picks up one bar or less which was never the case before I have worked for a telecommunications company for years so I know what troubleshooting to do on my end and yet still no luck I even went into the store for help and all they said is there is nothing they can do I need to call the call centre so what the .... am I going to keep paying for a service every month that doesn’t work !!!! The one time I did get through I was told al the managers was in a meeting there was nobody to take the call which I know is total B*lls**t because I was a call centre customer service manager myself !!! How on earth do I get hold of anyone at telkom that can assist me because I seriously want to cancel my contract I cannot be locked into a contact with a service that never ever works I run a business and I am spending so much money on data because of this pathetic WiFi that does not work at all I will never ever recommend or encourage anyone to sign up for a data contract with telkom I switched from my current provider to telkom because they offered me such a sweet deal but it was the biggest mistake of my life because they are the most pathetic unreliable service you will ever come across