Telkom wifi connection complain..

We had a Technician come and install the Wifi at home which was this past Thursday 30 July 2020 and it worked fine, Friday morning it had stopped working we then opted to call Telkom and let them know about the problem...we were told that since it's a new connection it's not supposed to be bot working as new connections arent supposed to have any problems for 7 days we were then advised to call the Technician who had come to do the installation to come and check it because the consultant had said the technician might have not done something right(we were even given a reference number for our problem) so we called the technician and he said he would come Monday since he does not work weekends. Monday the 03 of August, My father decided to call Telkom again but he was then given a reference number again and was told "a technician would be sent immediately" and no one came, not even the technician who had initially installed the wifi here at home even though he said he would come Monday to sort it out We are not sitting with a new connection that has not been working for several days and we seemingly seem to be getting empty promises. Clearly such a big company doesn't care much when you as a client contact your problem and expect your issues to be resolved and they tell you about not working on weekends or given a reference number that doesn't even fix the issue you facing. Whatever threat, complain we as client put out, doesn't scare a company such a Telkom.. My family planned to use the facility we prepared to pay for over the weekend and we ever over looked. It's only 5 days but already we having issues. No wonder people are changing networks. We want the matter resolved, we not happy with the service..