1 reviews | Active since Aug 2015
Telkom Wifi cancellation a nightmare
Good morning,
I cancelled Telkom wifi on 28 Nov 2019 at Telkom Wonderboom Junction, for my final date of service 30 Nov 2019 as I was moving from that address. Telkom kept on logging wrong information and still kept on billing me. which means the one department does not have proper communication with regard to service records and interaction. I have about 15 reference numbers by now. All you get is a reference number by sms and nothing happens. No amount of calls, emails or visits to Telkom Wonderboom Junction (8 times) has helped me to resolve my issue. They have to pay me back for 3 months that I kept on paying so that they don't blacklist me, although not using wifi, which again show their poor system, that the technical side cannot see what the other side has logged. Today, 26 May 2020 ... and still no refund although I provided proof of all the payments and my account details, which they requested. They still insist paying me back R609.00 where I paid close to R3 000.00. They really are the worst to deal with. So please be warned not to enter into any contract with them. You WILL NOT GET your service cancelled in time even if you go to a branch and log cancellation of your service personally, Still be billed punctually (the billing department is one department that operates like clockwork) or YOUR MONEY BACK, only more and more reference numbers by SMS and NO RESOLUTION OF THE PROBLEM. When you check the Hellopeter complaints, you will see an endless list of complaints about Telkom.
After my post yesterday, Telkom reimbursed me in the amout of R606.98, this morning, thank you.
However, the amounts that I paid, after ending my Telkom wifi service on 28 November 2019 last date 30 November 2019, they continued to bill me like clockwork. I kept on paying as not to get blacklisted, whilst trying to get this matter resolved. Does your system not keep record of all the reference numbers I received per sms?
The amounts I paid were:
ACCOUNT NO: ***20 January 2020 R1 196.8713 Dec 2019 R 648,10
Telkom, please reimburse me honestly and correctly for the full amounts I still paid. I am sure your billing department can liaise with your technical service and confirm that I did not have Telkom wifi after 30 November 2019.Thank you and awaiting reimbur*****t.
After my post yesterday, Telkom reimbursed me in the amout of R606.98, this morning, thank you.
However, the amounts that I paid, after ending my Telkom wifi service on 28 November 2019 last date 30 November 2019, they continued to bill me like clockwork. I kept on paying as not to get blacklisted, whilst trying to get this matter resolved. Does your system not keep record of all the reference numbers I received per sms?
The amounts I paid were:
ACCOUNT NO: ***20 January 2020 R1 196.8713 Dec 2019 R 648,10
Telkom, please reimburse me honestly and correctly for the full amounts I still paid. I am sure your billing department can liaise with your technical service and confirm that I did not have Telkom wifi after 30 November 2019.Thank you and awaiting reimbur*****t.