MJ
Mauritz J

1 reviews | Active since Jan 2014

31 Jan 2015, 14:25

Telkom Wifi bundles

I have lodged a complaint more than a year ago with Telkom on their mobile service regarding the slow internet speed. I am paying for a 10 gig in the day and a 10 gig in the night 2mbs line. Today I found out that they are \throttled"our account..???...... I have not used more than 5 gigs of data this month.. So how the HELL do you throtlle my account that I cant even go onto the internet coming end month.?????<br> This is completely unacceptable ..!!!!.... <br> I will be canceling my account with Telkom ASAP..... <br> Oh by the way...Still waiting for the technician to come out from complaint logged a year ago.<br> Well done Telkom...You really are proving to the top useless company in South Africa."""

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Replies (1)
Telkom
Telkom's reply02 Feb 2015, 10:20
Official
Hello Mauritz Jacobs,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84946.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team