Telkom WiFi bad service

I had bad service from Telkom WiFi since we moved to our new location. I called Telkom to let them know that I will be moving (that was in April 2020) and would like them to move my line to the new location. They gave me a reference number and told that it would take up to 21 days for the move to happen but can also be less then 21 days. After 21 days I heard nothing from Telkom nor was my line moved to my new location I then gave them a call and spoke to Alonso and asked why hasn't my line been moved yet. She told me that they could not find my new address that I have gave them so thats why the line was not moved. But yet they did not call me nor did they send me a email saying they cant find the address I gave them. She then made a reoder to move my line and gave me a new reference number 533586 and said I must make follow up on my oder between 2-3 days that was on 17 of June. I then made a follow-up after 2days and spoke to Nopalo and she said that the order is on hold because there is a out standing amout for May that needs to be paid before they can move the line. I then told her that I did not have any service of my WiFi because it was not moved and how must I pay for something I did not use. She then told me to call billing order to find out what I can so about the problem of the amount due. I phone billing order on the 23 of June due to find out and spoke to Jody Herst and explaind the hole story again and then I putt in a dispute about and she said it would take up to 7 working days and gave me a ref number ***7. The 7 days had past and I haven't heard anything from Telkom just kept getting invoice from the months that pass to pay my WiFi but still I don't have my WiFi. I then get a messed saying I have been handed over to blake and associates and got a call form Nopalo on the 14 November saying I have been handed over do to amounts thats behind. I then explained to her that I have spoken to Telkom and I have a dispute open and haven't heard from then just keep getting emails saying I need to pay and If I email then I hear nothing from them. She told me she didn't know about the dispute I opend up to Telkom and will contact then. I then called them back from after 2months not hearing from then and they said the send it back to Telkom and haven't hear from them yet. It's almost a year now that this has gone on and I can't do anything to get my credit record up because everytime I want to get a phone account it says I am handed over so I dont qualifie for anything. Plz help me resolve this problem