Telkom Wifi account ***

<p> </p> <p>I have taken out a contract with Telkom last year Aug 2016. Telkom sales people were at my office inform me that this is a special offer only for this month and the first month is free. I discuss this with my husband and sign the contract the next day.</p> <p>The end of the month I paid an instalment of one and a half months I was very upset. This is not what was signed on my contract.</p> <p>I phoned Telkom their explanation was they do not know what I am talking about.</p> <p>The next month was fine only the R199 was deducted as per my signed contract.</p> <p>I ask the lady at Telkom to please leave the deduction date for the end of the month as is because my signed contact stipulate every 15th of the month.</p> <p>October two payments was deducted, end of November another one. Again I phoned Telkom requesting an explanation as to why two payments were deducted. She replies they will investigate the matter and come back to me. </p> <p>December Nudebt contacts me requesting a payment of R597. I was in lost for words!!!!</p> <p>I told the lady that Telkom is still busy with an investigation regarding the double payments they have deducted. She was shock and asked me to please contact Telkom because she does not know what’s going on, Telkom was not aloud to hand me over to them if this is the matter.</p> <p>I went to see Gordon the area Manager of Telkom in Centurion. He promised me he will resolve the matter immediately. I took the Wifi with me I told Gordon I am very upset about this how they can just hand me over to nudebt. He told me he refuses to take the Wifi I must go home and promise everything will be sorted.</p> <p>I receive and sms from Telkom "your case number ********** 8 has been resolved.</p> <p>The next moment nudebt deduct R298.76 from my account I phone Gordon again he said he will get into it and let me know what is going on. He never contact me back. This month R597 was deducted!!!!!</p> <p>I contact Telkom again, the lady at Telkom said they have to investigate the matter and come back to me.</p> <p>Nobody come back to me!!! I went to my bank and reverse both payments. Now they want to threaten me with lawyers and law causes</p> <p>Please can you investigate this matter, my Husband and I are going to Gordon at the Centurion branch on Saturday and hand them back the Wifi. This Wifi has been switching off by Telkom for the last two months.</p> <p> </p> <p>Many thanks and Kind Regards,</p> <p>Amalia Grobler</p> <p> ********** </p> <p> </p> <p> </p>