Telkom wifi

Experience slow network over the past weekend...did not mind as i know it's a normal thing with since we got WiFi...but on Monday morning we had no connection at all the whole entire day, then got home from work, contacted the Telkom call centre, while on the phone with them my call got dropped, I had to call back again, the eventually fixed my connection and my ports... It was fine for the night still a bit slow but okay... The Tuesday morning bam.... Same thing as Monday no connection whatsoever... Ports not connected... I am disgusted and disappointed in Telkom. No apology yesterday as it clearly was not a problem from my side yet I have to take the time out of my day and sit on a phone for I don't even know how long just for my internet which I pay for only worked for a few hours.