Telkom WiFi ?

I'm so furious I can't even begin to explain .

Ok , plus minus a 2 months and a half back we decided we are going to get uncapped WiFi at Telkom and leave Dstv . So you will understand when I say I'm disgusted with Telkom!

First - We went and app**** for the contract at Telkom , they said it will take between 14 working days of which they will come to our place to see if there's any structures and if they need to plant poles . HERE OUR HELL STARTS! They came and checked everything out and confirmed that they will have to plant 2-3 poles , once they did this they will come and do the installation. In the following week they phoned and explained they can't plant poles due to the budged doesn't allow them to plant anymore .

Second - I told my husband that this can't be as it's Telkom , I mean really? So he went back to the branch and the lady told him this is a lie , under no circumstances can they call us and say they don't have money to plant poles . So we started from scratch and did the contract from the beginning , again someone came and that someone said 2-3 poles needs to be planted and then they will confirm with us when installation will be done . 3 - 4 weeks passes and one day we see the poles were planted , waited until the next week and phoned to find out what's happening now . The lady on the line confirmed they are waiting for the poles to be planted , and the more we explained that the poles has already been planted we only need them to install the WiFi the more confused they get , as our states shows we still need poles .

Ok after talking to numerous people at telkom and spending hours on the phone they finally confirm they will come on Monday ( This week) , No one pitched . (Took a days leave just to be there!) No phone call , No SMS , NOTHING .... so we call again . Ok no they can't come they will definitely there on Friday 08:30 , and they send this through as " URGENT" . . . .

Today is that Friday . . . . No one pitched again on that time given . No phone call . No SMS . NOTHING to inform us of whats going on . So my husband phoned again ( Wasting airtime to phone again ) . Waiting for a Consultant just to tell you that their system shows the guy didn't leave yet , but he will come today . Ask for a time that they will be there , they can't tell us. What must we say to work now? Every time using this as an excuse to quickly go home or a day's leave?

This is VERY unprofessional and can't believe there's no communication with the client. This is by far the WORSE experience I've had , just to try and get something as simple as WIFI!!!! So Telkom would rather lose clients than building it up?