Telkom wifi

On 27 June my Wifi was not working, I contacted telkom and was advised to log a call so they can attend to the problem. The problem was logged and the next day a message was send the problem was fixed but the wifi was still not working, since then I have logged a call everyday until today (3 July) and everyday I receive a message the problem has been resolved. The irony is this problem persist in my area with all telkom clients yet they send messages that problem is resolved instead of admitting there is a problem so currently we are paying for wifi we're not receiving.