Telkom wifi

I have been having problems with my wifi for the last 5 days from the afternoon of the 5 June 2020. I tried logging the calls through their online options of email and chatting to an agent, but absolutely worthless. No responses. I went in to the Telkom shop in my area on Monday 08 June 2020. They said they cannot help me, as I must bring my wifi router. I had to make another trip on Tuesday 09 June 2020 with the router. All they did is reset the router and it worked in the store. When I get home and try, surprise surprise it is still NOT working! I am working from home and I am paying for a service that I am not receiving! Total ripoff.