1 reviews | Active since May 2017
Telkom Wi-Fi specials
<p>We got a big deal special at telkom for15GB for R199 a month . From July 2016 to February 2017 we did have any problems and out data was not depleted. In March 2017 our data started being depleted before end of the month. For the month of April on the Eastern weekend we were away from home however we got a statement that we used our internet on those days. During the week we are at work and we switch the Wi-Fi off however now every month our data is depleted around the 13 0r 15. I want to warn you about this specials because it seems that telkom is trying to recover the money's they lost when they we're out of business in telephone. I am very upset because even the statement they send is unreadable and not user-friendly </p> <p> </p>
Dear Busi.
I don't accept your response in relation to this matter. I was not even given a call to get my side of the story. This shos how Telkom representatives are so unprofessional. I have explained that there are days when we switched off the device however on the statement it reflect as we used our data. I think maybe we have ghosts in my house who are switching on the device. I also raised that during the day we are at work and we lock the house. If you read the statement it also reflects that we are using the Wi-Fi during the day.
It also suprises me that at night the Wi-Fi should use the 5Gig night shift however I notice from the statement that I uses our 10gig.
This is not a threat however if this matter is not resolved, I will be left with no option but to terminate this contract. I have family friends that took the special because of me and I hope they will follow suit.
Regards
Samukelisiwe
Dear Busi.
I don't accept your response in relation to this matter. I was not even given a call to get my side of the story. This shos how Telkom representatives are so unprofessional. I have explained that there are days when we switched off the device however on the statement it reflect as we used our data. I think maybe we have ghosts in my house who are switching on the device. I also raised that during the day we are at work and we lock the house. If you read the statement it also reflects that we are using the Wi-Fi during the day.
It also suprises me that at night the Wi-Fi should use the 5Gig night shift however I notice from the statement that I uses our 10gig.
This is not a threat however if this matter is not resolved, I will be left with no option but to terminate this contract. I have family friends that took the special because of me and I hope they will follow suit.
Regards
Samukelisiwe