Telkom WI FI Rooter

I bought a wi fi rooter end of OCT'16 from Balitto branch. I asked for a device that could be used thru out RSA as I travel a lot as a pensioner. I was given a device, that according to the sales lady will go over to MTN if no Telkom signal is available. When I left my home on the 2/5/17 to Badplaas, KNP, Tshipise I could not use the device at all as it do not go to MTN at all. I repoered to Telkoms office in Nelspruit, technical office in Musina ect. On the 2/6/17 I went to Pietersburg office where a gentleman told me that this package does not roam to any other provider, they sold me the wrong package according to him. I therefor CANCELLED the contract immediatly. I was told to hand in the device at the Balito office. As I was on tour for 4/5 months I did so only on 25/08/17. I paid for 2 months without use of it. I have 15 REF numbers, Been back to Balito on 06/11/17. Even Shelly Beach office closer to my home. MESULI at Balito comfirmed the e-mail to JUDITH on 06/11/17, of the return of the device. Judith have phoned me twice to say that the contract will be cancelled. I was given a mail adress [ ********** ] and two numbers to phone [ ********** and ********** 146 ] but NOBODY EVER ANSWERS it. Up to date I just REVERSE the deductions every time its coming through [TWICE THIS WEEK] CASE NO ********** 1 AND ********** 6 AND ********** 4 AND ---------- AND------. IF I WAS SOLD THE CORRECT [ WHAT I ASKED FOR ] PACKAGE I WOULD HAVE BEEN HAPPY.