Telkom Wi-fi phones

Sometime in February this year I took delivery of a Wi-Fi phone from Telkom. At the same time the land line wa scut off. On trying to connect and get the new wi-fi phone working I have still have a phone that does not work - despite about 5 calls to the technical help centre and several visits to the local Telkom shop in the Blue route mall in Tokai, Cape Town. I have also summarised the the problems encountered through the web site . All I get is a reference number for my reported fault followed by a message the the fault is resolved - only it isn't. Nobody seems to take responsibilty to follw this up and human contact is nil inless you go to a telkom outlet such as the Blue Route express. Can anybody out direct me to a senior technical manager so I can get what was promised. Telkom management of this problem is really quite ********* - they promise a product, deliver it and then provide absolutely no service or support when things go wrong. I have several friends and colleagues who have similar problems with no resolution in sight. I have awarded 1 star but really it should be no stars