Telkom Wi-Fi hotspot issues - not help from Telkom

Hi Telkom<br> <br> I just had a very bad experience with the Telkom WiFi hotspot and attempting to obtain assistance from one of your support staff via the support chat line.<br> <br> I am happy to send you the attachment of the chat as proof of the poor service. Your service agent asked me if I was a Telkom Mobile client, I responded. He then said due to the lack of my response the message will terminated!!! REALLY!<br> <br> I am sitting at a Tiger Wheel and Tyre and there is a Telkom WiFi hotspot here. I was given a Telkom Voucher to use the hotspot but when registering, the One-Time PIN's were taking over 20 minutes to come through to my cellphone and when I entered them, they were not valid anymore.<br> <br> I have not been able to use your service - perhaps look at fixing the delay it is taking for SMS's to be sent to potential clients and users of YOUR services!