TELKOM WHY WHY WHYY

Did an online application for new land line and new adsl line and internet.

The issue that I have experienced was: I am moving from one house to another. The current house has a fixed land line and a Adsl line already. I am not asking to take over the current line i am asking why do i have to pay R795 for a person to just flick a switch. The call center supervisors and the managers refuse to speak to me as they just say sorry we will not override this.

I recently canceled a line with telkom ( ********** 982) on this line i did not pay the install fees because of the above mentioned.

How can Telkom do it once and not again and the best off all is that they cannot even check who has done this.

Can someone with a decent brain explain this to me