Telkom, why put me on hold and leave!?

I was inquiring why my brand new installed adsl line has no internet at 17:31 on 14/08/2014. The lady did not say her name clear enough. asked for my details. Which i supp**** to her. She was yawning over the phone and making jokes to her colleagues. then after 4 min she said please hold, and put me on hold. I held on for 18 min. Hoping she would get back to me. nothing happened. When I phoned through again, I realized that it was after working hours. as they only work till 17:45. THIS IS INSANELY UNACCEPTABLE. WHERE IN YOUR LIFE DOES ON PUT A CONSUMER, ESPECIALLY A NEW ONE, ON HOLD AND THEN LEAVE!?!?!<br> <br> I CANNOT BELIEVE THIS. <br> <br> All I wanted is to have my dam internet online. <br> <br> Why must I suffer for wanting to make use of this product!!!!