Telkom why isn't my balance showing Day Time bundles?? Why can't I gain access to the Internet when I've been paying every month????

I would like to know why the balance for my Day Time bundles is not showing.Why is it that when I check the balance, I only get the Night bundle balance???. I can't gain access to the Internet yet I did make payments for this month on my contract, I always make payments on time. THIS IS THE THIRD TIME THIS IS HAPPENING AND IT REALLY REALLY FRUSTRATING.

If my bundles are finished, the least you could do is provide me with proof, Telkom. Yet it almost as if you are hiding something. Telkom, please contact me on *** regarding this.