TELKOM _WHY IS IT SO DIFFICULT TO CANCEL INSURANCE!!!

I am honestly beat!!! Telkom is probably the most frustrating company to deal with. I have been trying to cancel insurance on a device which i no longer have, They have been debiting for quite some time now. I have been through so many different departments and no one has been able to even guide me in the right direction. I called 08180 - They send an sms and hang up I called ***- When the automated voice answers the call it even says "You have reached Telkom Insurance", the consultant answers the call after 23 min of me holding to tell me I have reached the "Yellow pages". I am given the next number to call which I have come to understand is a directory line, The first time I call the number the lady gives me 081 180 to dial. Knowing that number is useless I dial the directory again, the next lady gives me 10210. (By the way, they hang up immediately after giving you the number, you have no time to explain anything). After dialing 10210 I was told by the consultant that she has no idea what I should do to cancel device insurance.

I have never dealt with such incompetency and lack of urgency or even the slightest desire to assist. STAY AWAY FROM TELKOM!!! THEY ARE USELESS!!! THEY ARE BECOMING IRRELEVENT ANYWAY!!!