Telkom - Why are you failing?

I’ve had an extremely frustrating experience with Telkom. Despite paying my bill and even providing proof of payment multiple times, my service was suspended without warning. I was given contradictory information by different agents - one even claimed I made a “short payment” when my official Telkom statement clearly showed the correct amount and due date.

To make matters worse, no incident or reference numbers were provided throughout the process, and I had to deal with several agents who failed to resolve the issue. This poor service caused unnecessary stress and directly disrupted my ability to complete important academic commitments.

Telkom needs to urgently improve transparency, billing accuracy, and accountability in handling customer accounts.

Also, you cannot even find and customer care email address online. I am sure there is one, but it is so well hidden.