Telkom - why are you even an option

<p>For the past two weeks our home line has not been working. We've made numerous calls to enquire what the problem is. To check is the line suspended or if there is a just a fault on our line. Everyday we are promised that someone will be sent to sort our line out, but nothing happens. Why do we pay for a service we do not even receive? How many calls do we need to make before the problem actually gets sorted out?? How long does it take a team at Telkom to actually sort out a fault on a line?? And also do not promise customers on delivery when good service delivery is not an option to us.</p>