Telkom why are u still in business

To whom it may concern

Hereby I Jacques Scholtz officially cancel my contract (iphone 7) with immediate effect due to the following reasons:

I took out a contract with Telkom for a iphone 7 and have been loyal to pay my account every month. I had the phone for 2 months, then it simply went off and never came back on. Kindly note as per my contract with Telkom, i did take insurance on my contract. I handed in the phone to Telkom Langeberg Mall in Mosselbay last year September 2020. I was also requested to pay a access fee for the phone to be repaired, which i did immediately. I received the phone back a few weeks later in the same condition i handed it in, with exactly the same problem, it wont switch on. I have been to this Telkom branch exactly 20 times to enquire whats going on with my phone as its been 4 months awaiting for the phone. Everytime i am told the problem has been escalated. I was promised by the branch manager that my account will be credited for 3 months due to the fact that i have not had a phone for the past 4 months yet i am paying for it every month. Its 22 Jan 2021 today and still no update, no clue when i will be mobile again. I dont have an alternative phone, why did Telkom take payments for insurance when they dont implement it at all. I have had the most horrible service regarding this matter.

I would like Telkom to cancel this mobile contract and send me a confirmation that this account is now closed.

Awaiting your response

Regards Jacques Scholtz