TELKOM WHY AM I PAYING FOR A DEVICE I NEVER ORDERED? AND ITS STILL IN THE DRAWER

Can someone at telkom please tell me why I'm paying for a service I'm not even utilizing. Telkom forcefully dropped off a device far Fibre, I've never used it so 4 months later I was handed over to Nudebt (no even knowing I owe them since their device was still in my drawer).

Recently I decided to settle this unknown debt , now my business phone line is blocked.