Telkom ???????? why

On 19 Nov 18 I did a cancellation for my 20mbps package for R1024 with the lanline and LIT box included. On 23 Nov 18 I got the cancellation ref nr (for 16 Jan 19). On 15 Jan 19 there was no internet at our residence, so I went to a Telkom store. I placed an order for a new landline (as advised by the sales person), because I saw a deal from webafrica for a 40mbps line dsl for R869 and a landline was required. There was a technical problem with the cancellation process and the new order that was placed (a glitch in the system) and it was forwarded to their IT department (back office).

No one can give any answers to why these processes cant be sorted or why it happened and we have to take the punch by not having internet (because webafrice cant complete their order as well, because of telkom back office).