Telkom, WHY!!!

More than 2 months ago, on the 20 July 2015, reported that my landline is not working and I cannot receive or make calls: REF No - 1074CRZ200715. was given another ref from Hellopeter SM139622? but till today this fault has not been fixed!<br> I have called Telkom numerous times to get this fixed but no one seems to care, am sick and tired of this company!!! <br> Met a technician a street away from me who called the office and then promised to come fix the problem the same day or the day after, but he never came either!!<br> It will seem as if I'm against Telkom so I will just do myself the favour of going with Neotel.