Telkom wholly unable to provide any service

I placed an order to have my ADSL line moved, but Telkom is too broken to deal with it. Even though I told them this line is required for business as soon as possible, it has been more than two weeks and nothing has happened. I have phoned them three times for an update, every time you have to wait on the line up to 10 minutes before someone is available. Eventually, the people on the call desk can only tell you that there is a problem on "the system" preventing the order from moving forward, and that they would log a request with the IT department to advise. They say it would then take 24 to 48 hours for this to happen, but of course after this nothing happens, and you are told the same thing when you phone again a few days later.

This company does not have the ability to provide the service that we are forced to use them for, and they should not be doing business.