Telkom Wholesale ADSL Pool

<p>It seems that Telkom might not have a single competent "customer care (more like customer neglect)" agent. All I want to do is move my ADSL line to the wholesale holding pool so that Afrihost can take over my line management. However this seems to be a very tough task for them. I have been bounced around from department to department on the caller lines to no avail. Every time Tech support putts me to Billing, Billing hands over to Sales, Sales goes to retentions, and back to Tech Support again. Eventually I was told to send an email ********** as they "would definiately be able to assist". i sent an email explaining what I need and received an auto response which said that someone from Telkom would contant me within 14 Business days. Needless to say the uselessness has just continued and 20 business days on I have not been contacted. I have never seen a company that is so focussed on selling a product to a possible client that they cannot even retain the client that they already have. The day cannot come quickly enough that true competition enters the copper market and not only FTTH. It seems that only after getting under extreme pressure from 3rd party Fibre providers did Telkom wake up. And that in one sentence is what is wrong with this company, it takes exptreme pressure for theme to wake up and innovate.</p>