1 reviews | Active since Jun 2015
Telkom who? Who is that??
So this has got to be the best one yet!<br> I have been a Telkom internet user for the last 18months. I recently moved to a suburb in Johannesburg which seems to have no Telkom coverage , imagine that! <br> I was advised to roam on the MTN network instead, but it wont work. <br> The lady at the help desk advised that if I want to have internet access in the comfort of my home ( isn't that why we have internet), I would have to walk up the road to McDonalds since coverage is good there and then I can access the internet. If I want to do so at home, I would have to purchase different internet access since the current one cannot be converted in any way. <br> So get this, I am debited monthly for 5GB of data which I cannot use, which they wont cancel or convert, and the solution is to spend additional money at an increased rate so that I have actual access to the net. <br> Really TELKOM???!!!!! <br> Is that how you deal with your clients, very sad, what have all things come to??? Please invite competition to the telecommunications industry so we can get somewhere.<br> Oh by the way, still waiting after 8 months for my last complaint which has not been solved - anyone interested???
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM138758 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM138758 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
