Telkom White Pages - False Pretences - **** free listings and HUGE cancellation fees

White pages contacts me explaining they need to update my details on their system. Claiming it is a free service to update the details. I request an email. Email comes through: "Kindly ensure that the above attachment is completed with current contact information for your company. Should you require adding or correcting any information you may do so on the attachment before sending via fax or email. Completed document to be sent to: ***". I then see the document which has our company partial details completed. I complete the outstanding information and see it states "Free Service: SEO (Search Engine Optimization) to be listed on Google". Thinking that this is the free service the consultant was talking about. I then take note of the terms and conditions which is literally a third of the size of the original text on the document - stating something about a 12 month contract fee.

I then send my document but in the email request confirmation that this is a free service: "Good morning, Attached is the updated and signed form. Could you please confirm that this is a free service and not chargeable?..."

This morning I get a call wanting to find out if I got the invoice for the outstanding amount and when we will pay?!??!!??! I said no the details were provided under the presumed free service which I requested them to confirm as it was conflicting information. She said i had to pay a cancellation fee of over R3k?????

The document was completed under false pretences. Is this a new tactic for Telkom to get money from the public? Sell them a free service, then say the fine print states it’s not free, ONLY one part of it is free (Which is clearly stated on the document) the SEO. If customer is distressed as it was sold to them as a free service then charge them an exhorbant cancellation fee???