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Elmeri S

1 reviews | Active since Mar 2018

15 Mar 2018, 09:49

TELKOM - WHERE NO CUSTOMER SERVICE IS PROVIDED

My router stopped working from November 2017 up until now,.I have phoned the Client service line over 10 times , went to Telkom at the grove mall more than 3 times and chatted on the online chat with more than 6 people, and the response and help is just horrible.

Even with the email I sent to finally cancel the product as I got no assistance in fixing my problem and currently paying for a service that is not being provided to myself, i still waited more than a month and when i queried the cancellation again a few times, they finally came back to me stating I have to pay a cancellation fee of R 1 480.00

I then rep**** once again asking for assistance to fix the problem and a week later no feedback.

Yesterday i decided once again to go back to Telkom the Grove mall where they then suggested that i should do a sim swop as it appears to be the sim card, I paid for this sim swop and guess what MY ROUTER IS TILL NOT WORKING!!!!!!!!!!

I asked the Lady if they can test the router and her answer was a simple NO. I then asked but what am i suppose to do now, she simply just said visit a telkom technician as they cannot send it in themselves.

Now the big question is where is this Telkom technicians situated and how much more money and time will it cost me to resolve this problem.

Currently Telkom is taking money from me without providing any service at all, and there is just no way to resolve this.

I will make sure to inform all my social media friends and family to not make use of their services or buy any product from Telkom at all .

TELKOM IS THE WORST SERVICE PROVIDER EVER!!!!!!!!!!!

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Replies (5)
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Elmeri S's update12 Apr 2018, 14:55
Reviewer Update
TELKOM DOES NOT HAVE SOMETHING CALLED CUSTOMER SERVICE!!!!!!!!! A week later from receiving the reference number and still no one has contacted me.... Telkom are *******. Making me pay for something i can't use and not willing to assist me , the worst part is trying to get someone to contact you or just assist you will probably take a lifetime. Telkom please note i will not give up and i will make sure to inform everyone not to make the same mistake as i have and rather use other network providers that knows what customer service stands for.
ES
Elmeri S's update02 May 2018, 10:56
Reviewer Update
Its a month later and no reply from Telkom. It leaves me only with the option to reverse my debit orders , as this is clearly not going to be resolved. i have attempted in all ways to communicate with telkom and no luck. This is very unprofessional for any business.
ES
Elmeri S's update13 Jun 2018, 07:59
Reviewer Update
Good Day Luana Telkom tried phoning me only twice and then when i asked them to please contact me again, the advised they closed my case. Its a never ending struggle.
ES
Elmeri S's update13 Jun 2018, 07:59
Reviewer Update
Good Day Luana Telkom tried phoning me only twice and then when i asked them to please contact me again, the advised they closed my case. Its a never ending struggle.
ES
Elmeri S's update08 Oct 2018, 13:34
Reviewer Update
Yet still no feedback from Telkom. 11 Months has passed and yet i am still struggling. Well done Telkom. Must be a new world record for slowest / worst customer service ever in the entire world. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!