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JA
Jacques A

1 reviews | Active since Nov 2010

04 Nov 2021, 11:05

Telkom, where money is more important than service

If it was not bad enough that Telkom can suspend your service for not paying, leaving you without internet, (before that not missing a payment for years), and still expect full payment for the month. Now I'm on my 6th month where they do not debit my account even after calling every single month. Every time they promise that it has been rectified and every month I still have to call them to find out why it was not done. (And make a manual payment or get cut off)

Please just don't forget to check up on them as they will suspend your line and once paid will only activate it 3 days later. Bunch of money hungry, customer service lacking, clowns.

Not even mentioning the ADSL or two LTE upgrades I'm still waiting for since last year.

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Replies (4)
JA
Jacques A's update23 Nov 2021, 09:55
Reviewer Update
Well isn't this lovely, no response as expected and now I have been handed over to a debt recovery company even though I'm paying manually monthly. Word class customer service.
JA
Jacques A's update25 Nov 2021, 11:01
Reviewer Update
Update, requested twice now to speak to a manager. Two days later still no response.
JA
Jacques A's update20 Dec 2022, 07:24
Reviewer Update
Well look at this, more than a year later and we are still sitting with the same issue. Every second month my account gets suspended even though I call them every month trying to sort this out. Every second month they confirm that my debit order is correct but yet they do not deduct. Is anyone listening?
JA
Jacques A's update20 Jun 2023, 14:23
Reviewer Update
Dear diary, another 6 months have passed without a word from my long lost provider. Still my account gets suspended without any debit orders being deducted, still my heard longs for any assistance, up to this day. Even though the seasons have changed, my situation with this monster has not. Blue is the colour of my sadness.