Telkom where is your customer care?

Last year my husband passed away,

In attempting to close his Telkom account on 31/7/2020 I initially went instore to do this with all relevant and required documentation, and on the same day I received a reference from Telkom confirming that the cancellation was lodged. I then followed up via call center and email. I had reference numbers from Telkom confirming that the cancellation was lodged and in place yet I still received invoices. No one was able to assist in the call center, email addresses that I was given by the call center to use, never rep****. Eventually I was contact in January 2021 and the account was finally canceled. I then requested a credit as it took 7 months to close the account and I had to continue paying the bills. In February I received a statement to advise they have credited some monies to the account. Since then I have tried to e-mail the same department that assisted with closing the account to query how to get the credit paid out or moved across to the our new Telkom account. SILENCE no response.

In such a difficult time this has been soo unnecessary and left me with a fowl taste when I hear the name Telkom???