1 reviews | Active since Jul 2016
Telkom where is the Service we are paying for??
<p>Our fault was reported on the 19 of June 2016.</p> <p>On the 29th of June, we received an SMS stating that they can’t get hold of us – 10 Days later.<br />The SMS Stated the reason they can not get hold of us as number not available.<br />Now a) Norwa Hleza was given my ********** in the presence of another Telkom Shop assistant : Thulani Ngwenya. So no excuse for not being able to get hold of us.<br />B) They SMS on the Primary Account Holders Cell Phone Number, but can’t call the same number if they could not get hold of us!</p> <p>Its the 5th of June today 16 Days later – We are still having issues with our Fixed LTE Connection.</p> <p>Despite numerous calls to even Managers, we are still battling with a Service Telkom is charging us R999 p/month.</p> <p>What I am querying is when is Telkom planning on fixing the issue we have?<br />Why do staff every time conveniently close the case when they have not dealt with the issues?</p> <p>How many more 30 minute calls do I have to make to Managers before this is going to be attended to?<br />Why is everything is Telkom always a battle? - Why can’t we get the Service we are paying for?</p>
Good Day Noleen,
This has been said a few times already and again 2 Days later and still nothing has been done to physically fix the issue.
So to be clear we are now 19 Days without a Service we paid to get from telkom.
I am taking further Steps and will no longer allow telkom to do this to us as PAYING CONSUMERS.
Good Day Noleen,
This has been said a few times already and again 2 Days later and still nothing has been done to physically fix the issue.
So to be clear we are now 19 Days without a Service we paid to get from telkom.
I am taking further Steps and will no longer allow telkom to do this to us as PAYING CONSUMERS.
We have cancelled this Service : Thu, 7 Jul 2016 18:14:46.
Its 8 Mar 2017!!! To this day Telkom can not sort out something as little as a Cancelation due to Poor Appauling Service!
Their Device was collected, photos and proof emailed to them, but yet they are still very keen, deboiting our money for the same cancelled Service!
But wait theres more..... they also list us with the Credit Buruau for "not paying our account"
Telkom is there something you need to tell us?? Is there money being deducted from out account and finding its way into wrong avenues?
Why does it take 7 Months to cancel services we are unhappy with..??
We have emailed Managers, Staff, Phoned you on numerous occasions and to this day this is not sorted.
MRE_Device Collection Request_Case: ********** 5
We have cancelled this Service : Thu, 7 Jul 2016 18:14:46.
Its 8 Mar 2017!!! To this day Telkom can not sort out something as little as a Cancelation due to Poor Appauling Service!
Their Device was collected, photos and proof emailed to them, but yet they are still very keen, deboiting our money for the same cancelled Service!
But wait theres more..... they also list us with the Credit Buruau for "not paying our account"
Telkom is there something you need to tell us?? Is there money being deducted from out account and finding its way into wrong avenues?
Why does it take 7 Months to cancel services we are unhappy with..??
We have emailed Managers, Staff, Phoned you on numerous occasions and to this day this is not sorted.
MRE_Device Collection Request_Case: ********** 5