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roxann M

1 reviews | Active since Nov 2012

20 Jul 2018, 13:55

Telkom . . . where customer service goes to die!

Telkom, where customer service goes to die!

Its been close on 3 months now that we are still waiting on our refund.

We moved to a new Property and requested Telkom to move our line, however they could not assist us as they had no signal in the area. We had already paid our account at the time.

We then requested a refund, we have been chased from Pillar to post and no one can assist us. This falls in the same category and *****ing. We did not cancel our services you could not provide a service.

Every month we are still being billed, only Telkom could tell us why because we have no idea!

We will never make use of their services again!

0
Replies (1)
Telkom
Telkom's reply24 Jul 2018, 09:19
Official

Hi roxannvm,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team