Telkom where are you?????????

I am quite sure that my on going pathetic relationship with Telkom is not the only one! Been trying since the beginning of July to try and sort my account with Telkom but to no avail. Been pushed from pillar to post, been cut off many times, and still I try to get results. Eventually I had to cancel with Telkom as I can’t get any resolution to my query which is simply why am I being charged for Fibre and a 29meg line when they could not install the Fibre. I never received the modem or the connection but I am being held to ransom to pay. After many calls I was given a reference number and told that my account was credited only to be told they could not tell me what I owe them? After many calls and visits to Telkom Gateway, I decided to cancel everything with Telkom. My calls have never been returned and even after speaking to a supervisor my account still has not been sorted out, yet I still receive an account to pay. Also been charged interest due to late payments after I had begged them to tell me what I owed so that I would not be charged the interest. Telkom I truly do not understand how you survive. There is no customer service what so ever. No help at all. So very disappointed in you. I hate to say never but I have no choice to say I will never want to use you again. I might as well talk to one of my walls at home because I get the same reaction from the wall as I do from Telkom - blan****! How do I get anyone to call me back or help me with my query? It really isn’t that difficult to sort out only if SOMEONE from TELKOM gave a hoot and would assist. Disgusting service and still no resolution.