1 reviews | Active since Sept 2016

28 Sept 2016, 18:23

Telkom Where are my GIGS?!?!?!?!?!?!?!?!

<p>Telkom mobile!!! You are *****ing from hard-working south Africans!! This whole mobile data system on all the networks is rigged!!! I want to know how in the hell can 20 gigs on the freeme boost promo disappear in 6 days?!?!?!?!?!and don't you dare try and tell me that it is background activity on my pc or on my phone!!! I work from home and Windows notifies me before it downloads any updates which it has not during the period I used my 20 gigs and it disappeared after 6 days!! The reason I know that you are not giving us what we are paying for is because I am doing everything the same as I was when I was in Europe and my Windows 10 pc recorded that I consumed 36 gigs over a 30 day period doing video conference calls everyday for work and in addition to that the occasional video streaming. When I return to South Africa using the same computer and using the same websites in fact doing less video calls, I lose 20 gigs in 6 days!!! This is ****************!!!! I want my gigs back otherwise I'm going to the consumer complaints commission!!!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply29 Sept 2016, 10:59
Official

We have tried contacting you telephonically with no luck.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is ***7.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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