TELKOM - WHAT TELKOM!!??

It is now more than a month and NUMEROUS calls and excellent assistance from the call centre, who continuously have logged my technical problem, BUT still I have no access to my incoming or outgoing server. I.e. NO EMAIL FACILITIES!!! Telkom continues sending me sms messages stating that the problem has been resolved. I need a technical official FROM TELKOM to correct the problem - not my computer technician as it will test on line, but goes off line the moment I open the email function. AND the line was supposed to be cancelled, but it has not been done - I relocated ad am now going to pay for 2 x Telkom Plus lines. WHAT MUST I DO????