Telkom: What happened to GOOD service???

I seriously do not know where to begin. SOme months, they do not debit my bank account for some reason. I do not always check up on this (as I assume they'll debit my account for the month's usage), they then end up blocking or suspending my account. It happened again in November, so on the 25th of November the collection company deducted the outstanding amount (suspending my account again, obviously). It is now a week later, and my service has still not been opened up. NO ONE at Telkom can assist me, I've emailed my bank statement to confirm to them it has been deducted, but nothing. I am still without service and no one can help me. WHAT am I suppsoed to do?? Can someone please contact me so this can be sorted out?? I've never had any issues with TELKOM previously, but the last 5 or 6 months were terrible, and it is only getting worse.