Telkom, what else must I do to be helped?

This is my third letter of complaint about the same issue. We moved to a new office on the 1st of September and I started 3 weeks before that with my request to Telkom to connect an ADSL line to our new office. After various promises, etc. we STILL do not have a telephone line, nearly 9 weeks after the first request. We are a business whose life line is the Internet and phone. I am tired of phoning Telkom, waiting for at LEAST 15 to 20 minutes each time before they answer, asking them on a daily basis to help us, and getting no help at all.<br> I wish I did not have to deal with Telkom, or that I could speak to someone who actually has the knowledge and authority to do something.<br> <br>