Telkom - What an Absolute Disgrace of a Company

A call was logged(***) on 29/08/2020 with regards to having o ADSL connectivity at all. A Tech was dispatched only to find out that a cable was severed during the repairs of a water pipe. Since then It's been 2 weeks and this fault has still not been repaired. With COVID we are dependent on our connections to work from Home yet Telkom does not seem to understand nor care regardless. This cable issue is not only affecting me but Multiple residents in my Neighborhood as this is what I was told to be one of the main data feed cables. I've celled in several times to follow up because NO ONE from Telkom ever calls you back... and this has been escalated (Escalation ***) as well to no avail. The Tech that came out said he escalated this to his boss but nothing came from that either. So what now? Why is this massive issue not being treated as a P1 fault and why has this not been attended to within 2 days for the first report. Hy after 2 weeks is it still not fixed? Why are we as customers even paying you for a service we are not receiving. And nowhere can one escalate this any further and Telkom also has no inter departmental communication and so customer service can't speak to cables to find out what is the hold up or nothing which makes even less sense. Communication in a business is key yet Telkom has a complete lack there of.

In all the years I've been dealing with various companies and service providers I will say it again. Telkom is the absolute WORST there is. Absolute WORST. I can not wait to get rid of them when Fibre comes into our neighborhood. Then I can move to a different company and I will never have to deal with this joke of a business again.