Telkom... what a way to have the Monolopy in town with fibre but still manages to throw it in the drain with bad service and coverage!

Telkom I am very unhappy with you as a company that always claims to be the best in what they do... I have had a fibre contract with you guys for a year now and in that year I only had my true fibre speed that I pay for, for at least a week or so. I pay R1200 each month for fibre, the speed on the fibre is so slow that I cannot even watch my videos in the quality it is supposed to be, nevermind the work I need to do! How can you work with upload and download speed of between 0.6MB/s and 6MB/s if you are supposed to get at least 160+??? You never answer any of my queries and never return my requests to phone me. I am very unhappy with the way you do things! Kindly contact me, I would like to hear from your district manager in person and explain to me why things are being done the way it is done.