Telkom - What a poor choice!!

Our business line is off for almost a month now. We are contacting Telkom every day to find out what the progress is. Each time we are answered with either that they are offline, the problem is in the process of being fixed or we have to call back at a later stage. The best response to date is that our reference number does not exist. I have also spoken to a manager at Telkom, Dumelang, and he assured me the problem will be fixed. We are still waiting and losing business every day.