Telkom, what a nightmare

On Friday the 13th of April my ADSL line went down, I then reported the fault to Telkom, an appointment was set for Saturday the 14th to fix the fault. So as we expected Telkom was a no show. I then decided to give it some time, as the Telkom App states one can lodge a complaint within 72 Hrs. On Tuesday the 17th, I called the Telkom call centre again, the feeling I got from the call centre agent is that Telkom does not care weather you sit without internet for almost a week (a service that was paid for). It is Wednesday the 18th now, still no calls from Telkom, no sms to say we are working on the problem....nadda, zip. I am done with Telkom, switching to a wireless supplier. As a final word, I am sure everybody has had or will have problems in the future with the level of service from Telkom, why such a no care attitude.