Telkom what a nightmare

We received 2 sim cards with our fixed ADSL line. The Sim Cards were not able to give us 4G/LTE data. After visiting a store and speaking to mobile support two times they could not assist me. I went to a another Telkom store and did a sim swap. They did not even activate the new sim that they gave me. When i called the Mobile support desk they inform me they can not assist as it is attached to a fixed line. When i phone Fixed line support they tell me they can not help me as it is a sim card. Typical Hellkom passing the Buck!