TELKOM - what a mess!!!

Simply wanting to amend a name spelling error on account bill!

1. 23 Sept – phone call centre on 10210 and was advised to send request to ***

2. 23 Sept – Sent a request REF#_***

3. Received a reply requesting more info, which I did provide in first email. But never the less provided it again

4. Upon my reply I received a new ticket number REF#_***

5. 28 Sept - Received a reply requesting more info

6. Once again I sent all the info and upon my reply I received a new ticket number REF#_***

7. 1 Oct - received an email stating that REF#_*** was attended to

8. 2 Oct - received an email stating “Please contact sales department at 10213 with regards to REF#_***

9. Made the phone call and was advised to send an email again 10. 2 Oct - received an email stating that REF#_*** was attended to

11. 7 Oct - received a new bill for the month with incorrect details still displaying

12. 7 Oct - tried phoning 10210 and 10213 several times. Managed to eventually reach a consultant who could not make the amendments requested and promised to escalate it to the manager – NO FEEDBACK!

I have 3 x tickets numbers and none are resolved!!!!