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Carol D

1 reviews | Active since Jan 2013

30 Jun 2016, 08:11

Telkom : What A Joke .. continued to be a Joke

<p>Further to my complaint/review on Jun 28, 2016: Telkom still have not contacted with me beside sending a Reference Number! In the meantime, they can not find my first application, now I have re-app****. Again, we have to hold on more 40 min. every time you phone 10213 ! I lost almost 10 hours my precious time to by holding for Telkom for the past weeks. When a lady eventually finalizing my 2nd attempt applciation for LTD, she was reading T & C over the phone ( again she said she can not email to me), why would Telkom someone who can not pronouse English and I can not understand a word she was reading about my right ... Again, she can not answer many questions I raised from what she was reading! Don't Telkom trained your agent to fully understand your own T & C before Telkom put this person to close the deal / application !! Another Joke from Telkom !!</p> <p>So far, no one from Telkom contact for my complaint. / Jun 30, 2016/ 10:13 am</p>

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Replies (1)
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Carol D's update01 Jul 2016, 13:05
Reviewer Update

Telkom sent out an auto reply with a REF NO. again ! No human touch at all, No one contact me so far. Just full of red tape, no Action / July 01, 2016/ 3:06pm