Telkom - what a joke

<p>On the 26th of June, we phoned Telkom to cancel our landline, as we moved. They said we must send an e-mail with a copy of my husband's ID, which we did. On the 30th of June Telkom acknowledge receipt of my e-mail, stating a consultant will contact us within 2 weeks. They never phoned us. When we received a account for August, we phoned Telkom. They then said they did not receive our e-mail. We then sent it again.</p> <p> </p> <p>For the last few weeks, we phoned them every week. Eventually, the one person asked my husband where is the form that we had to complete. No one has ever mentioned a form. She sent me the form to complete. I sent the form with all the other e-mails to Telkom again. Since then, everytime we phone, they say the supervisor will phoned us back, which never happens.</p> <p> </p> <p>We have received three accounts since the request for cancellation. I am so frustrated with Telkom - why can't they just cancel the number. I have send them a message on Facebook as well, then they were vey fast to reply and ask for the number in question. And not a word thereafter.</p>