TELKOM - WHAT A JOKE

<p>Despite logging 5 complaints with Telkom across various channels including this one and facebook, they have still not resolved my issue. Seriously, do you guys actually know what service is? I am so tired of eharing different stories from every person that works at telkom.</p> <p> </p> <p>You guys have *****ed up our billing and were supposed to pass a credit on the account for R1201.00 as per complaint logged with you guys 18 May 2016. You accepted your mistake, apologised and promsied to fix it. You have not done so and have suspended the line again due to your own stupid errors. Your client service is pathetic. None of your staff know what is going on, every one of them has a different excuse or reason.</p> <p> </p> <p>Email sent to your *** and *** this morning</p> <p> </p> <p>Good Morning,</p> <p> </p> <p>Please see screenshot below of billing from the Telkom Online profile obtained yesterday evening.</p> <p> </p> <p>You were supposed to pass a credit to rectify the bill dates 04.05.2016 as we have not had a phone since April as we moved and the transfer was only completed 13.05.2016.</p> <p> </p> <p>The balance on the account is only supposed to be R518.10 which is only due on 27.06.2016.</p> <p> </p> <p>You have suspended our line when this is your own fault.</p> <p> </p> <p>I expect that you immediately pass the credit on the account, reinstate the line and send an apology in writing no later than 12.00pm today or I will lay a formal complaint and take this to social media.</p> <p> </p> <p>This issue has been raised 7 times in the past 9 weeks through email, calls and messages to your facebook group. I am tired of hearing your ******* excuses of heavy workload and short staff . Your service is shocking and your staff clearly have no idea of what they are doing as they make promises that they never fulfill.</p> <p> </p> <p> * We moved in March 2016, line was only transferred on 13.05.2016 due to your staff having too much work (words out of your call centres mouth and your calls are recorded so go and listen) </p> <p>- the accoutn was settled in full on 05.04.2016 bringing the account to 0</p> <p>- how on earth can you charge us for April when the line was only transferred 13.05.2016?</p> <p>- you can only charge from 13.05.2016 to now</p> <p>- mays fees have to be pro rated as you only transferred the line 13.05.2016 and the bill is only due 27.06.2016 so how did you cut the line</p> <p> </p> <p>Reconnect the line immediately, process the **** general as promised and send me proof immediately</p> <p>No **** about a dispute being logged and we must wait 48 hours, I want is resolved right now</p> <p> </p> <p>telephone number concerned- ***</p>