TELKOM. WHAT A JOKE

<p>After nobody informs me that there has been a problem qith my monthly debits. Telkom randomly does a surprise debit from my account- That is double the monthly debit and adds to it a debit for a decide that I wasn't able to use from the get go. I called the helpline thrice and was disconnected eachtime.... but novody called back. Eachtime i called back i was put at the back of the queue and had to start over because each new consultant couldn't connect me to the person i spoke to before. Now I'm sitting in Telkon Eastgate Mall. After being told to come to the store by a call centre consultant- I now have to call the call cantre again to get assistance. The first phone consultant (081180) told the in store assistant that she can't do anything about our query and refused to transfer us to the relevant department. The next consultant Nonkululeko ( ********** 2) tells me that she cant help me; can't transfer me to the relevant department and that I should call 081180- despite dealing with her attitude after holding for 8 minutes. I am now back on the line waiting (it's been 10 minutes) and I have asked to see the manager. I am now on the phone with Xoliswa who I can barely hear me because the store is a-buzz. Xoliswa was the first only call centre agent who has been able to help me. Now I have been told that a R660 fee is payable for the phone that I have received... however an additional R800 will be charged for administration fees. What administration could possibly cost that much when Telkom can't even structure good call centre service? I made a big mistake taking up the new contract with Telkom. It had been a waste of my time and now is about to be a waste of my hard earned money</p>